FAQ

1. What is The Transfer Plug?

The Transfer Plug is a leading provider of high-quality heat transfers and printing services. We specialize in a wide range of heat transfers for apparel, accessories, and promotional items.

2. Where are you located?

We are located at 4100 East Bay Drive, 18, Clearwater, FL 33764, United States.

3. How can I contact The Transfer Plug?

You can contact us via phone at 727-647-4036 or email at successcometh100@gmail.com.

4. What types of products do you offer?

We offer a variety of heat transfers suitable for customizing t-shirts, hoodies, hats, bags, and other promotional items. We also provide comprehensive printing services for custom designs, personalized branding, and bulk orders.

5. Do you provide customization options?

Yes, we offer a range of customization options to suit your specific needs. Whether you need custom designs, personalized branding, or bulk orders, our team is here to help.

6. What file formats do you accept for custom designs?

We accept transparent PNG files at 300 DPI, sized at the transfer size or larger. Acceptable file types include .ai, .pdf, .psd, and .png.

7. How do I prepare my artwork for printing?

Ensure your artwork is not mirrored, sized to the exact dimensions you want, and has the background removed if you do not want it printed. Make sure it is in high resolution (300 DPI) for the best print quality.

8. What should I do if I need to print trademarked images?

We cannot print trademarked images without written permission from the trademark/copyright owner. If you have the proper permission, please email written proof to hello@weprintupress.com.

9. What is the T.Seal Silicone Seal Sheet?

The T.Seal Silicone Seal Sheet is used for the final seal of DTF transfers and other heat transfers. It creates a softer feel, enhances washability and durability, and can be used up to 300-500 times.

10. What are your return and exchange policies?

We are unable to offer returns or exchanges as all items are printed to order with your specifications. Please ensure your artwork meets our requirements to avoid order cancellations.

If you have any other questions, don't hesitate to reach out to us. We're here to help!